Refund policy

Refund and Return Policy (for Standard POD Books)

1. 14-Day Right of Withdrawal (Change of Mind)

 

European Union & United Kingdom Right of Withdrawal

For standard books that are not personalised or custom-made, customers residing in the European Union (EU) or the United Kingdom (UK) have the legal right to cancel their purchase for any reason within 14 calendar days of receiving their order.

The Cancellation Process: To exercise this right, you must inform us of your decision to cancel by contacting us at simon@simonharling.blog within the 14-day period.

Refunds Without Return: Due to the print-on-demand nature of our products and the desire to simplify the process for our customers, we waive our right to receive the physical goods back when you exercise your 14-day right of withdrawal.

Refund Timeline: Once we confirm your cancellation notification, we will process a full refund, including the original standard shipping cost, on your original payment method within 14 calendar days of receiving your notice of cancellation.

 

2. Damaged and Faulty Items (30-Day Guarantee)

 

Damages, Defects, and Unsatisfactory Condition

Your satisfaction is our priority. If your book arrives defective, damaged, or in an unsatisfactory condition, please inspect your order immediately and contact us at simon@simonharling.blog within 30 days of receipt.

Resolution: We will promptly evaluate the issue and, at your discretion, offer a free replacement or a full refund. In these cases, we will cover any necessary return shipping costs or arrange for disposal, in accordance with your statutory consumer rights.

 

3. Exceptions / Non-Returnable Items

 

Items Exempt from the 14-Day Right of Withdrawal

We cannot accept returns, and the 14-day cooling-off period does not apply, to the following items:

  • Personalised or custom-made items: This includes books that have been specifically inscribed, bound, or customised to the buyer's unique specifications.

  • Gift Cards.

4. General Refund Information

 

Refund Processing

We will notify you once we’ve received the necessary information (cancellation notice or damage report) and confirmed your refund approval. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

Contact: If more than 15 business days have passed since we approved your refund, please contact us at simon@simonharling.blog.

 

 

To start a return or report damage, please contact us first at simon@simonharling.blog.